Stats Facts

Our Technology column highlights new and innovative ways for florists to use technology to their advantage.

Customer Experience
Stats & Facts

Customer Experience

It wasn’t too long ago that most retail businesses believed that the key to winning customers was offering quality products and/or services. But things are changing. A study by Walker Information, an experience management (XM) firm based in Indianapolis, Ind., reveals...

Read More

Managing and Selling to Gen Y
Stats & Facts

Managing and Selling to Gen Y

In 2019, according to Pew Research Center, the youngest millennial is 22, and the oldest is 38. These folks are simultaneously becoming the most important consumer group and taking over the workforce, which is presenting challenges for businesses, as both marketers...

Read More

Industry Behemoths
Stats & Facts

Industry Behemoths

The retail dollar volume of cut-flower imports into the U.S. for the first four months on this year (January-April 2019); totaled $584.76 million; that’s an increase of 10.5 percent over the same period in 2018. For all of 2018, U.S. cut-flower imports totaled $1.1...

Read More

Automation is Upon Us
Stats & Facts

Automation is Upon Us

Say goodbye to mundane, repetitive tasks in the workplace: Automation is taking off. Businesses are tapping into automation to reduce or eliminate the more “robotic” tasks (an interesting play on words!) and to get their workers’ creative juices flowing. Automation...

Read More

Employee Engagement
Stats & Facts

Employee Engagement

Employee engagement is loosely defined as “a willingness to give one’s best at work,” and it has a strong impact on customer service and productivity. HR.com, an online networking and educational resource for HR professionals, recently surveyed more than 700 of its...

Read More